Our Services
Go Further With Mile 27
Your Story, Your Reputation
We first take time to understand you, your organization, and what you’re trying to accomplish. We learn what’s most important to you. Your team. Your challenges. Your culture. Your goals.
From there, we work with you to create solutions that strengthen your reputation, increase your resilience, and move your company forward.
Reputation, Risk & Crisis
Assess your vulnerabilities and prepare for the journey ahead.
A strong reputation is one of your company’s most valuable assets — and one of the easiest to lose. In today’s volatile environment, a reputation built over years can be damaged in days, or even hours.
We help you protect your reputation, identify and manage risk, and elevate your brand.
Questions to Consider:
- Do you have the monitoring, vetting, and oversight capabilities to keep your company out of polarizing social or political debates — and manage the fallout if you can’t?
- Are you ready to manage activist investors, social-issue activism, or reputational pressure campaigns?
- Can you spot and respond to viral social media attacks before they escalate and damage your company?
Crisis moments can create business disruption, operational confusion, and reputational risk.
We help you manage the situation effectively, communicate clearly, and lead your business through those moments.
Questions to Consider:
- Are you prepared to manage protests or boycotts targeting your company?
- Do you have an action plan for cyber incidents — including how to handle inquiries from reporters and government regulators?
- Would you know and are you ready to respond if misinformation about your company is quickly spread online?
Communications
Fortify your reputation and protect your investment.
To truly break through with your key stakeholders, you must be in control of your narrative. We bridge the gap between perception and reality by helping you craft your authentic story and tell it in a way that will resonate with your customers, investors, employees and the media.
Questions to Consider:
- Do you communicate regularly, consistently, and effectively with your employees, so they understand and support your key priorities?
- Are you proactively telling your story to customers, investors, and the media so your reputation is stronger and more resilient if the unexpected happens?
- Do key stakeholders understand and give you credit for the good work your company does for your employees and your community?
A strong board relationship can accelerate a company’s success, and boards are increasingly interested and involved in reputation issues.
We help you build trust, improve communication, and enhance your relationship with your board.
Questions to Consider:
- Do you regularly update your board or investors on your strategy, key priorities, and risk mitigation plans?
- Do you have a plan for how you would inform and engage your board in a crisis moment, such as a major product recall, a cyber attack, or an employee safety incident?
Policy, Legal & Leadership
Navigate uncertainty and lead your business forward.
Government actions are impacting companies’ operations and bottom lines more than ever.
We help you anticipate, understand, and navigate policy changes so you can stay focused on running your business.
Questions to Consider:
- Do you monitor relevant government bodies so you would know in advance if a proposed policy threatens your business?
- Are you ready for the demands of managing a government investigation?
- Are you prepared to respond if an elected official publicly criticizes your company?
Important business decisions often involve legal questions or hurdles. We help you understand and navigate those factors to protect your business.
Questions to Consider:
- Are you able to identify potential legal hurdles before they become a problem?
- Are you instituting strategies that reduce risks before they turn into legal issues?
- Do you know how to secure the right legal advisors when needed?
Leadership today requires calm, clarity, and confidence — often under pressure. We’ve done it ourselves, and can support, guide, and coach leaders and teams to bring out their best.
Questions to Consider:
- Do you have leaders who could elevate their executive presence with the right coaching and positioning strategy?
- Would your leaders be prepared to manage employee activism, organized walkouts, or internal pressure on social or political issues?
- How would you manage the sudden departure of a CEO or senior leader, especially during a sensitive moment?
The fast-changing world isn't getting any simpler, but you don't have to do face it alone. We'll help you:
Assess Your Vulnerabilities and Prepare for the Journey
Fortify Your Reputation and Protect Your Investment
Navigate Uncertainty and Grow Your Business
Our Track Record
Here are some comments from leaders and organizations we've been privileged to support.
